All sessions require a non-refundable retainer to secure your date.
This retainer is deducted from your chosen collection.

• Maternity, Newborn, Families, Couples, Cake Smash, Boudoir: $100 retainer

• Seasonal minis: Retainer may vary to accommodate to session requirements. Retainers vary from $50-$200

Retainers are non-refundable under all circumstances, including cancellation or no-show.

• Full payment is due by the date specified in your booking proposal. No less then 48 hours from your session.

• Additional upgrades may be applied after your session at $300 package upgrade

• Accepted payment methods include bank transfer, card, and Afterpay

• Card processing fees may apply

Prices are subject to change at any time and are locked in once a retainer is paid.

• Sessions may be rescheduled with at least 7 days notice, subject to availability.

• Cancellations made less than 7 days before the session will forfeit the deposit.

• If I need to cancel due to illness or emergency, your deposit will be fully refunded or transferred to a new date of your choice.

• For newborn sessions, we understand babies arrive on their own schedule — your due date holds a tentative booking and we will confirm once baby arrives.

Sessions are scheduled intentionally to allow for a calm, unrushed experience.

• Studio sessions are held primarily on weekdays between 9am and 4pm

• Weekend and after-hours sessions may be available by request and may incur a surcharge

• Public holiday sessions are by request only and incur a $100 surcharge

• Please arrive on time for your session. Late arrivals may result in a shortened session time.

• For studio sessions, please allow time to settle in, especially with little ones.

• Newborn sessions are baby-led and may take 2-3 hours including feeds and settling time.

Sessions may take place in the studio or at an outdoor location that holds meaning for you.

• Sessions outside a 60km radius from Pimpama may incur a travel fee.

• Travel beyond South East Queensland and Northern NSW is available by request

• Worldwide travel is considered for all sessions. Travel costs are ontop of packages and are required to be paid in full so travel arrangements can be made.

• Images are typically delivered within 2-5 weeks of your session via a private online gallery.

• During busy periods (Christmas, spring), turnaround may extend to 4-7 weeks.

• Rush delivery may be available for an additional fee — please enquire.

• Unedited, raw images are not provided, as they serve as the foundation for the final edited work.

Screenshots, downloads, or sharing of unpurchased images is strictly prohibited.

• All prints and products are ordered through professional labs to ensure the highest quality.

• Prices for prints and products are available upon request.

• Products are typically delivered within 2-4 weeks of ordering.

Hollow & Hearth is a calm, respectful space.

Any abusive, threatening, or inappropriate behaviour toward Stephanie, staff, or equipment will result in immediate session cancellation without refund. Service may be refused at any time.

• By booking a session, you grant permission for images to be used in my portfolio, website, and social media unless otherwise specified in writing.

• If you prefer your images to remain private, please let me know before your session and I will honour your request.

• I will never sell your images to third parties.

• All images remain the copyright of Hollow & Hearth Photography.

• Personal print release is included with all digital packages — you may print images for personal use.

• Images may not be used for commercial purposes without written permission.

• Please do not edit, crop, or apply filters to images. They are delivered as a finished product.

• While every care is taken, Hollow & Hearth Photography is not liable for any injury or loss during a session.

• Parents/guardians are responsible for the safety of their children at all times during outdoor sessions.

• For newborn sessions, safety is my absolute priority. I am trained in safe newborn posing and will never put your baby in an unsafe position.

• In the event of circumstances beyond my control (severe weather, illness, family emergency, government restrictions), sessions will be rescheduled at no additional cost.

• I am not liable for circumstances that prevent me from fulfilling a booking due to events outside my control.

• If you are unhappy with any aspect of your experience, please contact me within 7 days of receiving your gallery.

• I am committed to resolving any issues and ensuring you are happy with your images.